Frequently asked questions
Please check this FAQ first before contacting us.
Mantra MFS 100/110 L1 Rd Service
RD Service driver for Mantra MFS100 is free for download for both windows and android, kindly visit download section for renewal of device click here.
What is the price of MFS100?
The latest version of Mantra MFS100 driveris 9.2.0.0 & Mantra MFS100 rd service is 1.0.8 for windows, you can download it by clicking here.
Please check the device cable connectivity and
Mantra MFS100 rd activation will be done by applying here..we will share Confirmation of successful registration of device via mail/sms after activation.
For error code 700 or 1140 recheck that the finger is properly placed over the lens and in predefined time-period. If still any issue exist kindly call us +91 97026 84343
For error -215 or error 1001 you need to register your device by clicking here or contact us +91 97026 84343
To restart rd service for Mantra open the local services of your desktop & restart the
Secugen Rd Service
RD Service recharge is the transformation of your secugen india device from public device into L0 Registered Device. This confirms a secure communication channel for all parties involved in any transactions using Adhaar authentication.
Rd service of Hpro20 devices required for fingerprint authentication, device need to be public device into L0 Registered Device. So rd registration of device is compulsory to authenticate. For best price of device registration kindly visit here.
For Secugen Hamster Pro20 and Secugen Hamster Pro 20 AP related support, you may call on 91 97026 84343.
For any issue in secugen device contact for support on Monday to Friday between 10 AM to 6 PM. Tech support can be contacted on phone by calling 91 97026 84343. Alternatively, you may send an email containing details of the problem to mail@rdservice.in
For rd activation of Secugen device Hpro20 /Hpro20AP you need apply rdserviceonline by clicking here.
Rd service of Hpro20 devices required for fingerprint authentication, device need to be public device into L0 Registered Device. So rd registration of device is compulsory to authenticate. For best price of device registration kindly visit here.
For Secugen Hamster Pro20 and Secugen Hamster Pro 20 AP related support, you may call on 91 97026 84343.
For any issue in secugen device contact for support on Monday to Friday between 10 AM to 6 PM. Tech support can be contacted on phone by calling 91 97026 84343. Alternatively, you may send an email containing details of the problem to mail@rdservice.in
For rd activation of Secugen device Hpro20 /Hpro20AP you need apply rdserviceonline by clicking here.
Morpho RD Services
For Morpho Mso1300 E3 updated rd service drivers kindly install the updated drivers by clicking here or for technical support please contact us +91 97026 84343
Sometimes, users may face errors Telemetry unsuccessful" or "Key rotation unsuccessful" due to the monthly backend process of Key Rotation. If you encounter such an error, please wait for some time and check your network connectivity.
You can also try by refreshing the services. If the problem persists, please get in touch with our support team at +91 97026 84343 or write to us at mail@rdservice.in. Please provide your contact details, and our team will get back to you with a resolution.
If your Morpho device has been blocked by your service provider, any telecom company, or bank and you are unable to access it using any other application, It's important to note that Morpho devices can be blocked for various reasons, including security concerns or non-compliance with certain regulations. Please reach out to your application provider for assistance. They may be able to help you troubleshoot the issue or provide guidance on the next steps.
StarTek FM220 U L0/L1 RD Service
Iritech Irishield MK2120UL Iris Scanner RD Services
Nitgen eNBioScan C1 (HFDU08) RD Services
NEXT Biometrics NB-3023-U-UID USB Fingerprint Reader
Biometric-Fingerprint-Tablet-MOXA7
- 1. 7-inch Display: Clear and user-friendly interface.
- Rugged Design: IP65-certified for water and dust resistance.
- Fingerprint Scanner: High-precision biometric recognition.
- Barcode/QR Code Scanner: Equipped with a high-quality camera for scanning.
- 5MP Auto-Focus Camera: Ensures clear image capture.
- Connectivity Options: GPRS, 3G, 4G, Wi-Fi, and Bluetooth.
- Battery Capacity: 8000 mAh for extended usage.
- Portable: Lightweight and easy to carry for on-the-go operations.
BioWeb-B2 - Web Enabled Attendance & Access Control Terminal
BioNic M8 V2
The device consumes 780mA ± 5% and operates on a power supply of 9V to 12V.
The BioWeb-B2 measures 130x145x51.5mm and weighs 450g.
Radium Box UGR 86 UIDAI Approved USB GPS Receiver for AADHAAR
GlobalSat GStar BU - 353N UIDAI Approved USB GPS Receiver for AADHAAR
Futronic FS80H USB 2.0 Biometric Single Fingerprint Scanner
The Futronic FS80H measures 64 x 48 x 27 mm and weighs 120 grams, making it compact and portable.
To install the Futronic FS80H Fingerprint Scanner, follow these steps:
- Connect the scanner to your computer using the USB cable.
- Download and install the driver from Radiumbox website.
- Install the software provided by Futronic or Radiumbox.
- Follow the on-screen instructions to complete the installation process.
Futronic FS 88 H Single Fingerprint USB Biometric Scanner
CMITECH BMT20 Dual Iris Scanner
CS500F Scanner and BMT20 Dual Iris Scanner UID AADHAAR Biometric Kit
The CS500F Scanner and BMT20 Dual Iris Scanner UID AADHAAR Biometric Kit is designed for capturing and verifying biometric data, specifically iris and fingerprint patterns, for Aadhaar UID applications.
ePass Hyperpki Auto 2003 Fips Usb Token (Fips 140-2 Level 3 Certified) for Digital Signature Certificates
MISTAB IRIS Scanner
Thales Green Bit Dacty Scan 84c-Slap Fingerprint Scanner
Green Bit Dactyscan 84c and BMT20 Dual Iris Scanner Biometric Kit
The BMT20 can capture iris images with a resolution of up to 400 pixels per inch (PPI), providing detailed and accurate biometric data.
Thales Slap Fingerprint Scanner of Cogent 3M CS500F
Iritech IriShield USB BK 2121U Dual IRIS Scanner
Logitech c270 webcam for UID AADHAAR Enrollment
Logitech C920 Webcam
Mantra MATISX Dual IRIS Scanner
MBIO Biometric Attendance System - Mantra
Mantra MAPRO-OX
Mantra MORPHS-60
mDESK7 Fingerprint
mDESK8 IRIS & Fingerprint
This error occurs when multiple capture attempts are made quickly.
Navigate to Settings > Applications > Mantra Management Client app > Storage, then clear data/cache.
Restart the tablet and try capturing again.
Yes, it has an inbuilt battery backup to ensure continuous operation even during power failures.
MFACE FA300 - Biometric Attendance System - Mantra
MFS500 LX Biometric Fingerprint
ADAPTOR 12V/2A for multi device - Morx
Nitgen Fingkey Access 2
Real Time Pro- Face Detection
Real-Time Pro-Face Detection 1100+: This facial recognition device can achieve real-time face recognition in as little as 0.3 seconds, along with long-range detection, a 4-inch HD touchscreen, Wi-Fi and cloud support, dual cameras, a recording capability of up to 100,000 entries, adaptable to any kind of lighting condition, and even runs under an expansive voltage range.
Yes, it is supported by TCP/IP, U-disk, and Wi-Fi and facilitates the connection with various systems without facing any hitch.
The device has options for recognition: face recognition, RFID card reading, and password input-alternative configurable for the organization's specific needs. Furthermore, it is designed with a high-contrast LED display in high visibility.
The attendance system of the Realtime Pro 1800 works on a 12V DC power supply. It runs on battery and has a 24-hour backup for the same.
No, Realtime Pro 1800 does not support remote management. However, it includes features such as time attendance and access control. The features that come inside the Realtime Pro 1800 include a fingerprint reader, camera, touch screen, and optional 4G. Once authenticated, users can view their attendance logs.
The device is pretty easy to install and install with user-friendly interfaces.
Your user guide: Go to the user guide's error code, reboot your device, and upgrade your software. You can also contact our support team- +91 84343 84343
The Realtime Pro 1800 offers fewer false rejections and false acceptances due to heavily advanced algorithms that limit the FAR and FRR. Machine learning enhances recognition accuracy and also allows for environmental variables and individual behaviour. It allows regular updates and calibrations to be performed, thus maintaining its performance by reducing the size of errors it commits.
If your OS version does not support Real-Time Pro 1800, then you can try to check out the supported versions of the hardware driver of Real-Time Controllers by Real-Time operating systems.
Yes, the Realtime Pro 1700 does support wireless connection via WiFi. Other communication means for the Realtime Pro 1700 include TCP/IP and USB disk.
The facial recognition Realtime Pro 1700 attendance system can integrate with existing access control systems. It may also be integrated into time and attendance software.
In case the Real-Time Pro 1700 fails to save attendance records, you may try the following:
Check the CMOS Battery
If you have date and time problems on your device, it may be due to a non-functioning CMOS battery. This battery is responsible for driving the clock in your device.
Check the software calculation
If there's an error in a calculation report of an employee, the shift or temporary shift would also be wrong.
Check for invalid records
If the employee submits his or her fingerprint twice within a very short period, one of the records may not be valid
Hand modify the computation
If there is software that fails to calculate, then the administrator can modify it to output the right one.
Real Time - Fingerprint
Zebra ZC300 SERIES CARD PRINTER Dual Side
Suprema RealScan-G10 Slap Fingerprint and BMT20 Dual Iris Scanner for Aadhaar
Suprema RealScan-G10 Slap Fingerprint Scanner for Aadhaar
Mantra MFS 100 / 110 L1 USB Fingerprint Scanner
Mantra MFS 100 / 110 L1 USB Fingerprint Scanner
Secugen India Hamster PRO 20 AP Fingerprint Scanner
Check if your device supports the USB Host mode. You can check this first, if not you can refer to the compatibility list on the SecuGen India website to see if your device exists in the list of supported devices.
Error Code 101: Device not recognized. Solution: Ensure the USB connection and proper installation of drivers.
Error Code 202: Fingerprint not found. Solution: Place your finger correctly and clean the sensor.
Error Code 303: Driver Problem. Try to reinstall or update drivers.
Secugen Hamster PRO 20 AP is the basic function of fingerprint biometric systems. Including fingerprint imaging, data extraction, and matching, SecuGen provides both hardware and software components as well as additional features and tools for these tools.
To Check if your SecuGen Hamster Pro 20 is working:
- Connect a device: Plug Hamster Pro 20 into a USB port on your computer.
- Driver Installation: Make sure the required drivers are installed. If not, download and install from the Radiumbox website here.
- Run the diagnostic tool: Download and run the SecuGen diagnostic tool. This will check if the device is recognized and working properly.
- Capture test: Place your finger on the sensor to see if it captures and displays your fingerprint.
If everything works normally you will see a fingerprint image and a success message. If there is any problem, Check out For more information and support on SecuGen device drivers, SecuGen RD Service, and SecuGen Hamster Pro 20 software downloads, visit our Radium Box official website or contact our customer care at +91 84343 84343 or email us at: support@radiumbox.com.
सेक्यूजेन support का हेल्पलाइन नंबर है +91 84343 84343, email: support@radiumbox.com.
Operating Systems: Windows 7, 8, 8.1, 10, 11 (32-bit and 64-bit), Linux (with SDK), macOS (with SDK)
USB Port: Available USB 2.0 or higher port
CPU: 1.8 GHz or faster
RAM: 512 MB or more
Free Disk Space: 100 MB or more
Yes. The SecuGen Hamster PRO 20 is designed for durability and features a rugged construction to withstand day to day uses.
Morpho MSO 1300 e3 L0 / L1 Single Fingerprint Biometric USB Device - Idemia with RD Service
RD (पंजीकृत डिवाइस) सेवा यह सुनिश्चित करती है कि बायोमेट्रिक डिवाइस यूआईडीएआई के साथ पंजीकृत हैं और सुरक्षा मानकों का अनुपालन करते हैं। L0 और L1 दोनों डिवाइसों को RD सेवा की आवश्यकता होती है, लेकिन L1 डिवाइस उन्नत सुरक्षा सुविधाएँ प्रदान करते हैं
मॉर्फो डिवाइस काम कर रहा है या नहीं, यह जांचने के लिए आप निम्नलिखित तरीके अपना सकते हैं:
ड्राइवर और सॉफ़्टवेयर जांचें: पहले यह सुनिश्चित करें कि आपके कंप्यूटर पर मॉर्फो डिवाइस के लिए सही ड्राइवर और सॉफ़्टवेयर इंस्टॉल किए गए हैं। आप इसे डिवाइस मैनेजर में जाकर जांच सकते हैं।
कनेक्शन जांचें: यह देख लें कि मॉर्फो डिवाइस सही ढंग से आपके सिस्टम से कनेक्ट है या नहीं। USB पोर्ट को चेक करें और यदि आवश्यक हो, तो दूसरे पोर्ट में प्लग इन करें।
LED लाइट स्टेटस: अधिकांश मॉर्फो डिवाइस में LED लाइट होती है जो यह दर्शाती है कि डिवाइस ऑन है और काम कर रहा है। अगर लाइट नहीं जल रही है तो डिवाइस ठीक से काम नहीं कर रहा हो सकता है।
टेस्टिंग सॉफ़्टवेयर: मॉर्फो का टेस्टिंग सॉफ़्टवेयर इंस्टॉल करें और उसमें डिवाइस की पहचान (Device Detection) को जांचें। यह सॉफ़्टवेयर यह दिखाएगा कि डिवाइस काम कर रहा है या नहीं।
बायोमेट्रिक स्कैन: डिवाइस से किसी व्यक्ति की उंगलियों का स्कैन करके देखें। यदि स्कैनिंग सफल है तो डिवाइस काम कर रहा है, अन्यथा उसमें कोई समस्या हो सकती है।
डिवाइस मैनेजर: Windows में "Device Manager" खोलें और देखें कि क्या मॉर्फो डिवाइस वहां सूचीबद्ध है या नहीं। अगर डिवाइस के नाम के साथ पीली चेतावनी (warning) या त्रुटि का चिन्ह है, तो ड्राइवर को अपडेट या रीइंस्टॉल करें।
सपोर्ट टीम से संपर्क करें: अगर ऊपर दिए गए सभी तरीकों के बावजूद डिवाइस काम नहीं कर रहा है, तो सपोर्ट टीम से 84343 84343 पर संपर्क करें या डिवाइस को रिप्लेस करें।
StarTek Access FM220 U L0 / L1 Single Fingerprint Biometric Scanner with RD Service
Iritech Irishield MK2120UL Single USB Iris Scanner for Aadhaar Authentication
Nitgen eNBioScan C1 (HFDU08) FBI SQTC Certified Fingerprint Biometric Scanner for Aadhaar Authentication
Tatvik 20 Single Fingerprint USB Scanner - TMF 20
Precision Biometrics PB 510 / PB1000 L1 Fingerprint Reader for Aadhaar
Mantra Iris Scanner - Single USB MIS 100 V2 Biometric Device
Yes, the Mantra Iris MIS100V2 scanner is used for Aadhaar Authentication services and Jeevan Praman Patra. This scanner captures iris biometrics for identity verification purposes. You can buy this device from here.
The Mantra Iris Scanner can be used by the following way:
Sit in a proper position so that the iris scanner can capture the eye area properly.
Follow the instructions which will be displayed on the application or software.
Hold still and ensure proper lightning for accurate capture.
Once the process is completed, it will verify and can be used for authentication purposes or identification.
You can also download the instructions here.
High-resolution image capture
Fast and accurate iris recognition
Compact and easy to use
Supports various operating systems (Windows, Linux, Android)
Durable and reliable
Radium ThumbScan T1
FaceBox F1 Dynamic Face Recognition System / Attendance Machine
Mantra MFS 100/110 L1 RD Service Recharge
Secugen RD Service
Morpho RD Services
- Check the device cable to be properly connected. Also the OTG/Connector working properly
- USB Permission is set to enable on your mobile. Enable USB tethering under Tethering and portable hotspot in setting section.
- Clear the cache on android device.
- Go to Application settings of your android phone.
- Open Morpho SCL RD Service and click on “Clear Data”.
Error Code 311 indicates nothing wrong is attached to your device. Possibily, this problem is an issue related with the AUA/KUA application. You can contact our help desk at +91 84343 84343 or support@radiumbox.com, or to Authority UIDAI support.
To use the mobile RD service for Morpho Mso1300 E3:
Download the "Morpho SCL RD Service" app from the Google Play Store.
Connect Morpho Mso1300 E3 to your mobile device with an OTG cable.
Enable OTG in your phone settings.
Open the app and follow the on-screen instructions to register your device.
Use RD services for Aadhaar authentication and other applications.
If you encounter any problems Check compatibility and make sure the drivers are up to date.
StarTek FM220 U L0/L1 RD Service
Access launched his L1 series of device having model FM220U L1.
Iritech Irishield MK2120UL Iris Scanner RD Services
Precision Biometrics PB 1000 RD Services
Mantra Iris RD Services
Secugen RD Service
Morpho RD Services
StarTek FM220 U L0/L1 RD Service
Iritech Irishield MK2120UL Iris Scanner RD Services
Nitgen eNBioScan C1 (HFDU08) RD Services
Precision Biometrics PB 1000 RD Services
Mantra Iris RD Services
Mantra - L1 Aadhaar Enabled Biometric Attendance System
SafeNet USB eToken for Digital Signature Certificate - Aladdin
Driver for Radium Black Box USB GPS for AADHAAR
Jeevan Pramaan Software for Windows Desktop/Android
Epass / HYP2003 Token Driver
mToken driver Download
Mantra Driver Download for MFS 100 Software - Windows
Download Moserbaer Token 64 Bit
Precision PB ABAS 100 (PB400) Scanner RD Service Software for Android
A1 Pahal PVC Card Printer Software
WD WatchData ProxKey Update Software
Watch data PROXKey is a small, easy-to-use, that offers an affordable option for virtual security, provides strong digital signatures for various applications and ensures for authentications of scour virtual financial transactions.
Trust Key Etoken
UIDAI Aadhaar Operator Supervisor Examination Form
For UIDAI Aadhaar Operator Supervisor Examination Form kindly download by clicking here.
The Adhaar Certification Exam is Organised by the Unique Identification Authority of India (UIDAI). It recruits candidates for operator or supervisor roles. this exam is conducted online and is a computer-based exam, it covers a wide range of topics, to certify and evaluate candidates for positions related to adhaar operations. Learn more
Download PAN Form 49A (pdf)
Download PAN Card Data Correction/ Changes Forms
DGFT EXIM Digital Signature Form
Sure, a separate digital signature certificate (DSC) is required for DGFT transactions. They use encryption and decryption processes to secure data, nearly impossible to alternate documents during the transaction on the DGFT portal. To ensure that all verification exchanged remains valid and unaltered.
Radium Box GPS RBG 01 Aadhaar Driver
Digital Signature CCA Root Signature 2014
Radium Box UTI PAN Online Utility
Mantra MFS 100/110 L1 RD Service Recharge
Error Code 211 / 152 : Nothing is wrong with your gadget; probably the problem comes from the AUA/KUA application. For this problem, you may contact our support number at +91 84343 84343 email mail@rdservice.in or contact the authority support of UIDAI to get proper guidance.
Mantra MFS 110 L1 USB Fingerprint Scanner supports Windows and Android To install the client service driver for Windows, download the driver and attach the device to your computer. Then see to it that the client installs with administrative rights, click on "Next", then "Install".
Access AST300 L1 Single Fingerprint Biometric Scanner
BioID BioPalm
Integrated Biometrics Curve Fingerprint
An IBS, or integrated biometric identification system, is doing the image verification; it means a known image is compared to a submitted one for assessment. It also does identification, which means matching a captured image against several images in a database.
Integrated Biometrics Kojak PL Fingerprint
Integrated Biometrics Watson Mini Fingerprint
SecuGen Hamster IV Fingerprint
Download the most recent driver from the radiumbox.com and follow the install process to make your fingerprint reader work with your computer using it at best performance.For any further installation support call us- +91 84343 84343
SecuGen iD-USB SC Fingerprint
SecuGen iD-USB SC is a USB 2.0 optical fingerprint scanner that incorporates a smart card reader module. Featuring high-quality biometric capture and dual-factor authentication, the combination of fingerprint identification with smart card functionality ensures secure access.
Just download from the radiumbox and install the driver, connect to a USB port, and enrol and configure using the SecuGen software or your application. A test scan should be carried out in order to know whether it works properly.
Suprema BioMini Combo Fingerprint
Xperix BioMini Slim 2 Fingerprint
Xperix RealScan-G1 Fingerprint
Bluprints Smart Thermal Printer Series | Pragati
The Pragati Regular 2600 is a high-capacity thermal printer designed to operate continuously for a long time period. It includes a powerful 26000mAh battery for extended performance. Durability and reliable performance make the high-volume printing go well through it, especially in high-demanding environmental conditions.
BluPrints SAMPANN Thermal Printer Series
In the special feature of Bluetooth technology in Unnati Premium, you can eliminate the wires and communicate with other devices with Bluetooth technology through the wireless connection which avoids the use of physical cables. It assists in easy data sharing and gadget connection and makes the products more user-friendly and adaptable.
Yes, the Unnati printer is mostly regarded as the best option as it is known to work well and is also very durable. It has attributes that are made to meet the different printing needs efficiently. For the most accurate assessment, it is advisable to check user reviews and ratings that apply to the model you are interested in.
Unnati is a brand or product line. If it's a printer, it works by using specific printing technology to produce high-quality prints efficiently. For detailed functionality, refer to the product manual.
You can purchase Unnati Ultra Premium from Radiumbox at best rate in India.
To connect the Sampann Regular 2600mAh, enable Bluetooth on your device and pair it with the printer, or connect it via USB using the provided cable. Consult the user manual for additional setup details.
Yes, the Sampann Regular 2600mAh can be used with both mobile and desktop devices via Bluetooth or USB connections.
BluPrints Unnati Premium & Ultra Premium Thermal Printers
In the special feature of Bluetooth technology in Unnati Premium, you can eliminate the wires and communicate with other devices with Bluetooth technology through the wireless connection which avoids the use of physical cables. It assists in easy data sharing and gadget connection and makes the products more user-friendly and adaptable.
To connect the Sampann Regular 2600mAh, enable Bluetooth on your device and pair it with the printer, or connect it via USB using the provided cable. Consult the user manual for additional setup details.
Yes, the Sampann Regular 2600mAh can be used with both mobile and desktop devices via Bluetooth or USB connections.
BluPrints Utkarsh Regular & Utkarsh Premium
The blueprints Utkarsh Regular is a type of thermal printer known for its reliability and high-quality performance. It is designed for various printing needs, offering features such as fast printing speeds and easy connectivity options.
Yes, the BluPrints Utkarsh Regular is compatible with both Windows and Android devices, making it versatile for various printing needs across different platforms.
The Utkarsh Ultra Premium is a top-tier product aimed at increased performance and quality. It has been equipped with advanced features that are different from the standard models. Navigate to the official product description for particulars.
The key features of the Utkarsh Ultra Premium include high-resolution printing, advanced connectivity options (such as Bluetooth and USB), a long-lasting battery, and a rugged design suitable for demanding environments. It is designed to deliver superior performance and reliability.
Dual Iris Scanner IriUniverse-Two
Yes, the Sampann Regular 2600mAh can be used with both mobile and desktop devices via Bluetooth or USB connections.